Privacy Policy

1. Introduction

Welcome to fivesixfive ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fivesixfive.co (the "Site"), subscribe to our newsletter, register for events, or engage with our organizational development services.

By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.

A. Personal Data Provided by You

Depending on how you interact with us, we may collect the following:

• Contact Data: Name, email address, phone number, and physical address.
• Professional Data: Job title, company name, and specific organizational needs (e.g., "Culture Audit" or "L&D" interests) selected in our contact forms.
• Event Registration Data: Information required to register for our webinars, workshops, or conferences (including paid events).
• Payment Data: When you pay for events or services (e.g. conference registration), we process payments via Paystack; we do not store full card or mobile-money credentials on our servers.
• Marketing Preferences: Your preferences for receiving our monthly insights and newsletters.

B. Automatically Collected Data

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name) but may include device and usage information, such as IP address, browser characteristics, operating system, language preferences, referring URLs, and location.

3. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive:

• To facilitate service delivery: To manage your inquiries for consultation, culture audits, and HR services.
• To send administrative information: To send you product, service, and new feature information or changes to our terms and policies.
• To send marketing and promotional communications: To send our monthly insights and business trends (via Brevo) if you have opted in. Transactional emails (e.g. contact auto-reply, RSVP or payment confirmations) are sent via Resend. You can opt out of marketing at any time.
• To manage event registration: To process your registration for webinars, workshops, and conferences (including confirmations and countdown communications via Brevo).
• To process payments: To facilitate conference registration and other paid services via Paystack (payment processor); we receive confirmation and transaction references, not full payment credentials.
• To protect our Site: To keep our Site safe and secure (e.g., fraud monitoring).

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data with the following specific third-party vendors who perform services for us:

• Hosting & Infrastructure: Our website and data are hosted on self-hosted infrastructure (VPS).
• Calendar & Scheduling: Google Calendar (used for scheduling consultations).
• Email — Transactional: Resend (used to send contact auto-replies, RSVP confirmations, payment receipts, and ticket confirmations).
• Email — Newsletter & Marketing: Brevo (used for newsletters, welcome sequences, event countdown reminders, and B2B lead management).
• Payments: Paystack (used to process conference registration and other payments; Paystack handles card and mobile-money transactions in accordance with their privacy policy).
• Analytics (with consent): Google Analytics 4 (used only after you opt in via our cookie banner; see Cookies section).

5. Cookies and Tracking Technologies

We use Google Analytics 4 (GA4) to understand how visitors use our site (for example, which pages are viewed and how people move through registration journeys). GA4 may use cookies or similar storage when you choose Accept analytics on our cookie banner. If you choose Essential only, we do not enable analytics measurement cookies; essential technical cookies may still be used for site routing and security (for example by our authentication provider).

You can change your mind later by clearing site data for our domain in your browser; the banner may appear again when no preference is stored. For visitors in regions where consent is required for non-essential cookies, analytics runs only after opt-in.

Technologies We Use:

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

• Encryption: We use encryption for data in transit (HTTPS) to protect your information when it is sent between your device and our servers.
• Access Control: Access to your personal data is restricted to authorized personnel and vendors who need it to perform their job functions.
• Limitations: Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Children's Privacy

Our Services are not intended for use by children. We do not knowingly collect personally identifiable information from children under the age of 18. If you become aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. International Transfers

Our servers and service providers may be located outside of your country of residence. If you are accessing our Site from Ghana, please be aware that your information may be transferred to, stored, and processed by us and our third-party vendors (including Brevo, Resend, Paystack, and our hosting infrastructure) in other jurisdictions. We will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law, including the Ghana Data Protection Act, 2012 (Act 843).

9. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

10. Your Privacy Rights

Depending on your location (including Ghana under the Data Protection Act, 2012), you may have the following rights:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request that we correct any information you believe is inaccurate.
• Right to Deletion: Request that we erase your personal data.
• Right to Restrict Processing: Request that we restrict the processing of your personal data.
• Right to Object: Object to our processing of your personal data.

To exercise these rights, please contact us using the contact details provided below.

11. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently.

12. Contact Us

If you have questions or comments about this policy, or if you would like to exercise your privacy rights, you may contact us at: